Since it seems like the order delays may take longer to remedy than anticipated I'm just going to add updates to this page blog style rather than replacing them every time.
Unfortunately my new employee did not work out as the work is causing nerve issues in her arm, so this will be her last week and I'm on the search for another compatible and motivated individual to bring in and train.
The hardest hit with the order delays are the Size Paks and Therapist Sizing Kits as those were being handled by my partner and with the stamping they're quite a bit of work. Unfortunately we've run into another issue, which is that the nickel free wire I use is backordered due to supply chain interruptions. As such I've set both of these items to "out of stock" to preserve what of the wire I have to use for orders, and I'm reaching out to other manufacturers in hopes of finding a solution quickly. For now I've purchased every bit of any form the wire is available in to try to keep ahead. While I've got a good bit of the thicker wires for most sizes, the smaller one used for sizes below 7 I'm running low on. I've ordered a bunch of the regular stainless steel that I'll at least be able to use in the Size Paks and will be bringing them back using that wire once I'm more caught up on orders.
I'm also making temporary changes to my business hours so that it's Tuesday-Friday so that I can take Monday as an extra day to grind out orders uninterrupted (I don't actually take days off, the weekends are my time to sleep in and stay up late because I function better that way, and to just make the splints without interruption). I'm also temporarily changing my drop off days to Tuesday and Friday only so that I'm not as rushed trying to get things made, polished, and packaged in time to drive to the post office every day. I'm able to work much faster when I don't have to be worried about time constraints and having to stop what I'm doing early.
So, as always your patience and understanding is greatly appreciated <3 I'm completely on my own here for the first time in nearly 3 years and trying to find my flow again.
We've got a couple things going on causing some delays, because of course when it rains it pours!
In the worst timed breakup in the history of my life, my partner in both business and life and I split at the beginning of the month. This was just days after moving into a new apartment and days before my sponsorship with the Ehlers-Danlos Society, so it left me with unpacking and getting settled during a period of increased orders. In addition to that, my local post office had their internet knocked out by a severe storm for over two weeks which caused a huge spike in missing/untrackable packages (USPS overall has experienced increased issues lately, more on that here if interested: https://www.businessnewsdaily.com/15791-small-business-impacts-of-usps-delays.html ) that I've been making replacements for.
I've been doing my best to keep up on everything on my own while training a new member of Zebra Splints to prevent any issues going forward. I'd *almost* gotten back within typical processing time but ended up in a flare and was down for a few days, because it's just not EDS life without a random flare thrown in lol.
In any case, I expect to have us back on track again in the next week or so. I'm only able to get to messages once or twice a week for now rather than my daily morning check as I'm pretty much waking up and going straight into getting the splints made and continue until it's time for bed again, so please allow a little extra time for me to get back to you.
I sincerely apologize for the delays and truly appreciate everyone's patience! I've been through much worse and always spring back quickly :)