Shipping and Policies
Processing time on orders is generally 1-3 business days, and many orders I'm able to ship next business day. Some specialty wires I may not have on hand and will need to order, which adds on about a week. Titanium is currently on backorder and I'm unsure of when I'll be able to get it back in, though I am doing my best to source it.
Domestic orders are shipped via USPS first class mail as a standard. Transit time is generally 2-3 business days. Insurance is available and recommended for higher priced orders. Uninsured shipments lost or damaged in transit will not be eligible for refund or replacement.
International orders are shipped via USPS first class international. Transit time is generally 1-2 weeks, but some locations and more outlying areas can take up to 6. In general international orders will have arrived by the 4th week, even to remote locations. Upgraded shipping options are available for international orders, such as priority mail which will also allow postal insurance to be added. Uninsured shipments lost or damaged in transit will not be eligible for refund or replacement. Please note that some countries charge a customs fee. it is the buyers responsibility to be aware of any applicable fees for their individual country.
Please ensure your address when you check out with Paypal is correct. Shipping labels are generated by Paypal and to ensure protection for both buyers and sellers cannot be changed. As I've recently experienced significant losses from shipping to a requested changed address, I absolutely cannot change addresses from what was entered with Paypal. Any shipments returned to me for missing or incomplete address or in the case of international shipments where they were never picked up from customs will not be eligible for a refund, but I will of course be happy
to send them back out to you for the cost of the reshipment.
If another shipping option is desired please contact me directly and I will be happy to check rates and options for you!
If you receive your order and there is something wrong, please let me know within a week of delivery. Please keep in mind that as all splints are custom made to order there may be slight variations from pictured (no two swirls come out exactly the same, no two hammered finishes are exactly alike).
If something doesn't fit I offer free resizes on all of my ring splints. If there's another issue I'm always here to help and in many cases am happy to set up an exchange, even if a different type of splint is needed. As all orders are custom this is considered on an individual basis so please contact me.
All approved resizes or exchanges must be mailed back to the address provided within 30 days.
As I have to maintain separate addresses for privacy and safety concerns, anything sent back to the return address on the original shipping label will not be received.
Because all items are custom made to order, I cannot accept returns, but if something doesn't fit I always offer free resizes (buyer is responsible for shipping)
Please note that there may be an additional charge for supply cost for some resizes if incorrect measurements were originally provided. While splints can usually be sized smaller, splints that need to be larger have to be remade.
Buyer is responsible for shipping costs for resizing.
Order cancellations are not accepted.
Should you receive your order and have an issue with it, please contact me immediately. Above all, I want every one of my customers to be happy. If there is something wrong with your order, I will be happy to fix it, ESPECIALLY if it is my mistake!