Shipping and Policies
Processing time is typically 1-5 business days depending on the size of the order. There have been recent delays due to Covid getting supplies from my vendors as well as delays in shipping times, and processing time has occasionally been pushed back to 2 weeks. I do my best to provide updates on any delays and current processing times in the "News and Updates" section as they occur.
Domestic orders are shipped via USPS first class mail as a standard. Transit time is generally 3-5 business days, but due to high package volume combined with closures and staffing issues are often taking a bit longer. I have Priority and Priority Express options available as well which include $50 insurance, however currently USPS is unable to guarantee delivery times. Insurance is available and recommended for higher priced orders. Uninsured shipments lost or damaged in transit will not be eligible for refund or replacement.
Any search requests or claims must be filed with USPS within 60 days. After 60 days items lost or damaged in transit cannot be refunded or replaced as they are no longer insured.
International orders are shipped via USPS first class international. Transit time is generally 1-2 weeks, but some locations and more outlying areas can take up to 6. In general international orders will have arrived by the 4th week, even to remote locations. Please keep in mind that due to the ongoing pandemic these timeframes can be a bit longer. Upgraded shipping options are available for international orders, such as priority mail which will also allow postal insurance to be added and is required for orders over $400. Uninsured shipments lost or damaged in transit will not be eligible for refund or replacement. Please note that some countries charge a customs fee. it is the buyers responsibility to be aware of any applicable fees for their individual country.
Please ensure your address when you check out with Paypal is correct. Shipping labels are generated by Paypal and to ensure protection for both buyers and sellers cannot be changed. Any shipments returned to me for missing or incomplete address or in the case of international shipments where they were never picked up from customs will not be eligible for a refund, but I will of course be happy
to send them back out to you for the cost of the reshipment.
I also have UPS shipping options available. UPS is a bit more expensive, but has been much faster in recent months. Please be aware that UPS cannot ship to PO Boxes.
If you receive your order and there is something wrong, please let me know within a week of delivery. Please keep in mind that as all splints are custom made to order there may be slight variations from pictured (no two swirls come out exactly the same, no two hammered finishes are exactly alike).
If something doesn't fit I offer free resizes on all of my ring splints, with just a small charge to cover the cost of the materials. In some cases I am able to offer an exchange, but as all splints are custom made to order exchanges are considered on a case to case basis. Buyer must contact for approval prior to shipping back a splint for resizing.
All approved resizes or exchanges must be mailed back to the address provided within 30 days.
Because all items are custom made to order, I cannot accept returns, but if something doesn't fit I always offer free resizes.
Please note that there may be an additional charge for supply cost for some resizes if incorrect measurements were originally provided. While splints can usually be sized smaller, splints that need to be larger have to be remade.
Buyer is responsible for shipping costs for resizing.
Order cancellations are not accepted.
Should you receive your order and have an issue with it, please contact me immediately. Above all, I want every one of my customers to be happy. If there is something wrong with your order, I will be happy to fix it, ESPECIALLY if it is my mistake!